Privacy Policy

Last updated: February 10, 2026

1. Who We Are

This Privacy Policy explains how Video-Generate ("Video-Generate," "we," "our," or "us") collects, uses, discloses, and protects personal information when you use our website, applications, and AI video generation services (the "Services").

2. Information We Collect

We may collect the following categories of information:

  • Account Information: name, email address, login provider details, and account identifiers.
  • Billing Information: subscription status, transaction records, billing country, and payment metadata. Card and payment credentials are processed by third-party payment providers and are not stored by us in full.
  • User Content: prompts, reference images, uploaded media, and generated outputs.
  • Usage and Device Data: IP address, browser type, operating system, pages viewed, feature interactions, timestamps, and diagnostic logs.
  • Support Communications: messages and attachments you send to support.
  • Cookies and Similar Technologies: session cookies, authentication tokens, and analytics-related data used to improve performance and reliability.

3. How We Use Information

We use personal information to:

  • Provide, operate, and maintain the Services.
  • Create and manage user accounts.
  • Process subscriptions, one-time purchases, and payment events.
  • Generate and deliver AI video outputs requested by you.
  • Detect fraud, abuse, security incidents, and policy violations.
  • Communicate service notices, billing notices, and support responses.
  • Comply with legal obligations and enforce our Terms of Service and Safe Use Policy.
  • Analyze usage trends and improve product quality.

4. Legal Bases (Where Applicable)

Depending on your location, we process personal information based on contractual necessity, legitimate interests, legal obligations, or your consent.

5. How We Share Information

We may share personal information with:

  • Service Providers: hosting, infrastructure, analytics, email delivery, customer support, and security vendors that process data on our behalf.
  • Payment Providers: Creem, Stripe, and PayPal for payment processing, charge handling, fraud prevention, and transaction compliance.
  • AI and Media Processing Providers: providers needed to process prompts, reference media, and generation requests.
  • Legal or Compliance Disclosures: when required by law, regulation, court order, or to protect rights, safety, and platform integrity.
  • Business Transfers: in connection with a merger, acquisition, financing, or asset sale, subject to confidentiality safeguards.

6. Payment Processing Notice

Payments are processed by third-party payment processors, including Creem, Stripe, and PayPal. Their collection and use of your information are governed by their own privacy notices and terms. We receive limited payment-related data required for order fulfillment, accounting, fraud prevention, and customer support.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, complete transactions, comply with legal obligations, resolve disputes, and enforce agreements. We may retain limited records for fraud prevention and compliance after account closure.

8. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

9. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain processing activities.
  • Request data portability.
  • Withdraw consent where processing is based on consent.
  • Appeal decisions in accordance with applicable law.

To make a request, contact [email protected]. We may need to verify your identity before fulfilling a request.

10. California and U.S. State Privacy Disclosures

If you are a California or other U.S. state resident with statutory privacy rights, you may submit requests to know, access, delete, or correct personal information as permitted by law. We do not sell personal information for monetary consideration.

11. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

12. Children

The Services are not directed to children under 13 (or the minimum age required by local law). If we become aware that we collected personal information from an ineligible child, we will take reasonable steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date.

14. Contact Us

Privacy questions and requests: [email protected]